XC2 Integrated Software Suite
Water Quality, Distribution and Collection


XC2 Update from Billing/CIS System
(Available as Optional Feature)

For GIS Compatibility Information, Click Here->   GIS Compatibility Info
Keep your mailing addresses current with your billing system!

  • Populate the backflow software records with information from your utility billing system
  • Keeps your backflow prevention, FOG, meter or reclaimed customer information up-to-date.
  • Custom functions available based upon incoming data from your billing system:
    e.g. Turn Services On/Off
  • Update the backflow records automatically
    - Customer name and address information is current
  • Individual backflow site records can be configured to not update as needed
  • New service connections can be added automatically
  • Changes in service or type of water use can be flagged automatically
  • No more manually updating of customer records in the backflow software datbase
  • No more mailings to duplicate addresses
  • Efficient, cost effective, simple to use
  • Compatible with all utility billing software

Why not just directly connect to the billing system and use the addresses there?

This is a very good question to ask.

There are two main reasons:
  • There are many instances where the person/organization that you are sending your notices to is not the "customer of record" in the billing system.

    An example of this might be a property/maintenance management company. XC2 allows you to indicate which records should not be updated by the data from the billing system.


  • In most cases, the administrator of the billing system will not want any connections from the outside. Everyone is frequently much more comfortable with creating a "transfer" file to update external data.
Of course, if what you really want to do is directly connect to your billing system from XC2, this service can be provided by XC2 Software Solutions.

We can also provide solutions to send data back to be made available to your billing system.
XC2 Software can provide either of two types of update processes:

User Initiated or Automatically Scheduled on Server

User Initiated version

Updates/Imports customer data from your billing system.
Allows Creation of Facility Records from Import file if no match exists in XC2

XC2 will be configured to interface with your CIS/Billing system. Interface will be accomplished via "transfer files" (Ascii Text). There will not be a "direct connection" to the CIS/Billing System.

Requires testing at XC2 Software office:
We will need your current XC2 Data file and a current update file from your billing system.

Requires an ASCII Text, tab delimited/or fixed field length file generated by your billing (CIS) system.
File must be always the same format.

Requires a unique site identifier, specific field names, and order.
See the XC2 Billing System Update/Import Guide for EXACT specifications.
A file will need to be generated by your CIS/Billing system in order for XC2 to perform this task.

NOTE:Your IT/billing system personnel will need to create the mechanism that creates this file. Creation of this file will not be performed by XC2 Software Solutions.


Automatically Scheduled
On-Server Version (Runs on XC2 Server) Not User Initiated


XC2 will be configured to automatically interface with your CIS/Billing system.

Interface will be accomplished via "transfer files" (Ascii Text). There will not be a "direct connection" to the CIS/Billing System.

  • Automatic Scheduling to Update customer data from your billing system.
  • Scheduling modifiable by System Administrator
  • Set by Frequency (Monthly/Weekly/Daily)
  • Set time of Update
  • System will track Date and Time of Next Update
  • System will track Date and Time of Last Update
  • Email notification sent to system administrator when update starts and finishes along with update summary, to Error Report.
XC2 can delete update file from server when update is complete. (Admin Pref)

Requires testing at XC2 Software office:
We will need your current XC2 Data file and a current update file from your billing system On-Site Setup and Testing available at additional charge.

Requires an ASCII Text, tab delimited file generated by your billing (CIS) system.
File must be always the same format, named the samed and placed in the same location on the server machine.

Requires a unique site identifier, specific field names, and order; see the XC2 Billing System Update/Import Guide for EXACT specifications.
Customer/site data will be imported and/or updated from the CIS/Billing system into the XC2 system, automatically (no user intervention) on a scheduled basis.

A file will need to be generated by your CIS/Billing system in order for XC2 to perform this task. This file must fit the agreed upon format and be placed in an agreed upon location on a hard drive that is available to the XC2 Server Software.

NOTE:Your IT/billing system personnel will need to create the mechanism that creates this file. Creation of this file will not be performed by XC2 Software Solutions.
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